Yellowtail Fish & Chips

Average food; terrible service.

I Have been to this store 3 times over the last 2 months and have experienced a similar thing every time.

The first time I ordered in store and was told that it would take 20 minutes to get my food. I sat and waited patiently for a total of 1 hour before I was called to get my food.

Second time - similar result.

Third strike- This time I ordered over the phone. "Your order will be about 25 minutes". So I arrived in store after 30minutes. The girl behind the register checked up on my order and said "It's almost ready, won't be long now" . So I paid and waited an additional 35 minutes. 1 hour and 5 minutes for a fish burger (soggy bread and very dry) and 2 potato cakes. I really would not have minded if I was told at some point along the line close to how long it would take.
Then I wouldn't drop what I am doing to sit there like a Numb skull waiting for a food order that may never arrive.

I always end up waiting more than double the time I am told it will take to get my food (only ever placing simple orders eg. 1 flake, 2 potato cakes, minimum chips).

Unknown LONG WAIT times too high a price to pay for average food.

IN SUMMARY - You Deep fry stuff every day for a living (Not complicated), how hard is it to have some idea of how busy you are and how long it will take you to deep fry a small number of items. I encourage the owners to stop teaching their staff to give deceptive wait times, and taste your food so you know how to improve it.